Terms of Service

Last updated: 30 June 2026

These Terms of Service (the “Terms”) are an agreement between HAANK for Computer Systems & Communication Equipment Software Trading (“HAANK”, “we”, “us”), a company registered in the United Arab Emirates (trade licence 1630900), with its address at Dubai, United Arab Emirates, and you, the business or individual that creates an account (“you”, “your”, the “Subscriber”). They govern your use of MidaOne, our café and food-and-beverage management software, and any related websites and services (the “Service”). By creating an account or using the Service, you accept these Terms. If you do not agree, do not use the Service.

1. The Service

MidaOne provides cloud-based tools for running a café or F&B business, including point of sale (with limited offline operation), inventory, purchasing, accounting, loyalty, a public menu, and reporting, available through your web browser and our mobile app. We may add, change, or remove features over time. The Service is provided over the internet; you are responsible for your own devices and internet connection.

2. Your account

You must provide accurate information and keep your login credentials secure. You are responsible for all activity under your account, including that of your staff users. You must be at least 18 years old and authorised to bind your business to these Terms. Tell us promptly at the contact below if you suspect any unauthorised access.

3. Free trial

New accounts include a 14-day free trial with no payment card required. At the end of the trial, you must subscribe to keep using the Service. We may change or end trial offers at any time.

4. Plans, fees, billing & taxes

Plans. MidaOne is offered on annual or monthly plans. Standard pricing starts from AED 1,750 per year per café on an annual plan, or AED 200 per month per café on a monthly plan; additional café locations (branches) are charged separately at the then-current rate. The fee that applies to you is the amount shown to you at sign-up or in your order or pricing confirmation, unless we have agreed a different price with you in writing (for example a special-programme rate or a custom plan).
Billing & renewal.Fees are billed in advance. Annual plans renew for successive one-year terms and monthly plans renew each month — in both cases automatically until cancelled, effective the end of the then-current paid period.
Taxes & invoices. Fees are stated exclusive of any applicable VAT or other taxes, which are added where the law requires. We issue a dated invoice for each paid term showing the amount and our details; once we are VAT-registered, invoices will show VAT and our Tax Registration Number (TRN) where required.
Price changes.We may change the fee for a renewal term by giving you at least 30 days' notice before your renewal date (for example by email); the new fee applies from the next renewal, and if you do not agree you may cancel before it takes effect.

5. Cancellation & refunds

You may cancel at any time. Cancellation takes effect at the end of your current paid period (the end of the month for monthly plans, or the end of the year for annual plans), and you keep access until then. Fees already paid are non-refundable except where required by law; we may offer a refund at our discretion. If we suspend or terminate your account without cause, we will refund any unused, pre-paid portion of your subscription.

6. Acceptable use

You agree not to: use the Service unlawfully or for fraud; upload content you have no right to use; share accounts to circumvent pricing, or use one café's subscription to operate another business or location not covered by your plan (each café location requires its own subscription or a paid add-on); attempt to gain unauthorised access, probe, or disrupt the Service; reverse-engineer, copy, or resell the Service except as allowed by law; or use it to send spam or store unlawful material. You are responsible for the lawfulness of the data you and your staff enter.

7. Your data & ownership

As between you and us, you own the data you enter into the Service (your products, sales, customers, and other records — “Your Data”). You grant us a limited licence to host, process, and back up Your Data only to provide and improve the Service and as set out in our Privacy Policy. We may use aggregated, de-identified data that does not identify you or any individual to operate and improve the Service. You can request an export of Your Data while your account is active and for 30 days after it ends.

8. Personal data of your customers

If you use the Service to store personal data about your own customers (for example names and phone numbers for loyalty), you are the controller of that data and we act as your processor. You are responsible for having a lawful basis to collect and use it, and for any notices or consents required from your customers. We process such data only on your documented instructions and in line with the Privacy Policy and applicable data-protection law, including UAE Federal Decree-Law No. 45 of 2021 (Personal Data Protection Law). Our processing on your behalf is governed by our Data Processing Addendum (DPA), which forms part of these Terms.

9. Availability & offline use

We work to keep the Service available and reliable, but it is provided on an “as is” and “as available” basis. We do not guarantee uninterrupted or error-free operation, and we may carry out maintenance or updates. Certain features (including point of sale and receipt printing) are designed to keep working for a limited period without an internet connection and to sync when connectivity is restored; we do not guarantee offline operation in all circumstances. Full functionality — including syncing, backup, and remote access — requires a working internet connection. Where data is cached on your device for offline use, you are responsible for the security of that device.

10. Disclaimers

To the fullest extent permitted by law, we disclaim all warranties not expressly stated in these Terms. MidaOne's accounting, VAT, and reporting tools are provided to help you, but they are not a substitute for professional accounting or tax advice, and you remain responsible for your own financial and tax filings.

11. Limitation of liability

To the fullest extent permitted by law, neither party is liable for indirect, incidental, or consequential losses, or for lost profits, revenue, goodwill, or data. Our total aggregate liability to you for any and all claims arising out of or relating to the Service is limited to the amount you paid us for the Service in the twelve (12) months before the event giving rise to the claim. Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, or liability for fraud, gross negligence, or wilful misconduct.

12. Indemnities

Your indemnity to us. You will defend, indemnify, and hold harmless HAANKand its officers, employees, and affiliates from and against any third-party claims, damages, losses, liabilities, fines, and reasonable costs (including legal fees) arising out of or relating to: (a) Your Data or any content you upload; (b) your or your staff's use of the Service in breach of these Terms or applicable law; (c) your collection, use, or handling of your customers' personal data, including any failure to obtain required consents or give required notices; or (d) your infringement of any third party's intellectual-property or other rights.
Our indemnity to you.We will defend you against a third-party claim that the Service, as provided by us and used in accordance with these Terms, infringes that third party's intellectual-property rights, and we will pay damages finally awarded against you (or a settlement we agree). This does not apply to claims arising from Your Data, your misuse of the Service, any modification not made by us, or combination of the Service with anything we did not provide. If the Service is or may be found to infringe, we may, at our option, procure the right for you to keep using it, modify it, or terminate the affected part and refund any pre-paid, unused fees — this is your sole remedy for infringement by the Service.
For any indemnity, the indemnified party will notify the other of the claim, give reasonable control of the defence, and provide reasonable cooperation at the indemnifying party's expense. Each party's obligations under this Section are subject to Section 11.

13. Suspension, account states & termination

You may stop using the Service and delete your account at any time. We may suspend your access if you breach these Terms or fail to pay; for non-payment we will give you reasonable notice and an opportunity to fix it (at least 7 days) before suspending, except where the law or an urgent security risk requires otherwise. While suspended, you can still request an export of Your Data.
Your account may be in one of these states: active; archived— a reversible deactivation we may apply, where access is blocked but Your Data is retained so the account can be restored; or deleted— permanent removal of the account and Your Data. We do not keep archived accounts indefinitely; unless you ask us to retain it, we may permanently delete an archived account after 12 months.
After termination you have 30 days to export Your Data; after that, we may delete Your Data within a further 90 days. These periods are maximums, not commitments: if you (or a person we verify is authorised) ask us to delete the account, or you permanently delete it yourself, we may delete Your Data promptly — except where we must keep certain records to meet a legal, tax, or accounting obligation. Sections that by their nature should survive (for example 4 and 5 for accrued fees, and 7, 10, 11, 12, 14, 16, and 17) survive termination.

14. Intellectual property

The Service, including its software, design, and trade marks (including “MidaOne”), is owned by HAANK and its licensors. We grant you a limited, non-exclusive, non-transferable right to use the Service during your subscription. You receive no other rights. If you send us feedback or suggestions, you grant us a perpetual, royalty-free licence to use them without obligation to you.

15. Changes to these Terms

We may update these Terms from time to time. If we make material changes, we will take reasonable steps to notify you (for example by email or in the app). Continuing to use the Service after changes take effect means you accept the updated Terms.

16. General

Entire agreement. These Terms, with the Privacy Policy, the Data Processing Addendum, and any order or pricing confirmation we issue, are the entire agreement between us about the Service and supersede all prior discussions, proposals, and representations. You confirm you have not relied on any statement not set out in these Terms (this does not limit liability for fraud).
Severability. If any provision is found invalid or unenforceable, it will be modified to the minimum extent necessary or severed, and the rest remains in effect.
No waiver. Failing to enforce a provision is not a waiver of it.
Assignment. You may not assign these Terms without our written consent; we may assign them to an affiliate or in connection with a merger, acquisition, or sale of assets, on notice to you.
Force majeure. Neither party is liable for failure or delay (other than payment) caused by events beyond its reasonable control, including utility, telecommunications, internet, or third-party hosting outages, government action, or natural events. If such an event continues for more than 60 days, either party may terminate the affected Service on notice, and we will refund any pre-paid, unused fees.
Notices. We may give notices by email or in the app; you may contact us at support@midaone.com.
Electronic acceptance. You agree that accepting these Terms and transacting electronically is valid and binding, and that electronic records satisfy any requirement for writing.
No third-party beneficiaries. These Terms are only between you and us.

17. Governing law & disputes

These Terms are governed by the laws of the United Arab Emirates as applied in the Emirate of Dubai, and the courts of Dubai have exclusive jurisdiction, subject to any mandatory rights you have under UAE law.

18. Contact

Questions about these Terms? Contact us at support@midaone.com.

This document is not legal advice. HAANK should have it reviewed by a qualified UAE lawyer before relying on it.